Support Overview

Our philosphy on service and support is simple: If you're successful — we're successful.

At Treeno, we are committed to providing our valued customers and partners with premier personalized service and support programs that exceed industry best practices and expectations. Our world-class, Annual Service and Maintenance programs deliver upgrades, specific scheduled minor and major releases, customer product enhancements, a variety of telephone support options ranging from 5x12 to 7x24, tier II technical support and much more.

Major releases are defined as having additional feature capabilities and more robust development. Product roadmaps specify quarterly major releases. Minor releases occur on a regular basis and customers are notified of downloads via email.

With an Annual Service and Maintenance contract from Treeno, you'll receive considerable value and assurance that your TreenoGCM™ document, content and workflow management system is working around the clock to guarantee the integrity and security of your valued company information.

Expanded customer service contract features include:

  • File Downloads
  • Knowledge Base
  • System Configuration & Settings
  • Email Notification
  • and much more!

Reach us toll-free 1-800-528-5005 or via email at support@treenosoftware.com.

Please have your customer access information available when you call.

To learn more about how an Annual Service and Maintenance contract from Treeno can help your organization, contact your dedicated account representative for details or email us at sales@treenosoftware.com.


For Further Information

To learn more about how Treeno can help you increase operational efficiency, automate business processes, simplify regulatory compliance preparation and improve customer responsiveness, call Toll Free 1-800-528-5005 - Email: sales@treenosoftware.com.