Our philosophy on service and support is simple: If you're successful — we're successful.
At Treeno, we are committed to providing our valued customers and partners with premier personalized service and support programs that exceed industry best practices and expectations. Our world-class, Annual Service and Maintenance programs deliver upgrades, specific scheduled minor and major releases, customer product enhancements, a variety of telephone support options ranging from 5x12 to 7x24, tier II technical support and much more.
Major releases are defined as having additional feature capabilities and more robust development. Product roadmap's specify quarterly major releases. Minor releases occur on a regular basis and customers are notified of downloads via email.
With an Annual Service and Maintenance contract from Treeno, you'll receive considerable value and assurance that your Treeno Content Server document, content and workflow management system is working around the clock to guarantee the integrity and security of your valued company information.
